If you made your purchase through any of our stockists then any returns or exchanges will need to be made directly with the retailer and should not be returned to SunsolveMD.

If you made your purchase through any of our stockists then any returns or exchanges will need to be made directly with the retailer and should not be returned to SunsolveMD.

Can I exchange or refund a product I purchased at another retailer location?

At SunsolveMD, we are committed to delivering high-quality dermatological products and customer satisfaction. The following Return and Refund Policy (“Policy”) governs the terms under which returns and refunds may be accepted and processed. This Poli

At SunsolveMD, we are committed to delivering high-quality dermatological products and customer satisfaction. The following Return and Refund Policy (&#x201C;Policy&#x201D;) governs the terms under which returns and refunds may be accepted and processed. This Policy forms an integral part of the terms and conditions applicable to purchases made through our Shopify-based e-commerce platform.&#xA0;1. Return Period&#xA0;Customers are entitled to request a return of eligible merchandise within twenty-eight (28) calendar days from the date of delivery as confirmed by carrier tracking data. Returns requested after the expiration of this period will not be accepted under any circumstance.&#xA0;2. Conditions for Return Eligibility&#xA0;To qualify for a return, the product(s) in question must strictly satisfy the following criteria:&#xA0;<ul><li>The item must be in unused and unopened condition, with all original packaging, seals, and safety features fully intact.</li><li>The product must be in resalable condition, free from tampering, damage, or signs of use.</li><li>Returns must include the original packing slip or proof of purchase.</li></ul>Note: Due to the nature of skincare and personal care products, items that have been opened, used, or otherwise compromised are not eligible for return, unless demonstrably defective or damaged upon arrival.&#xA0;3. Exclusions from Return&#xA0;The following items are categorically excluded from this Policy and are non-returnable:&#xA0;<ul><li>Gift cards or store credit</li><li>Promotional or complimentary items</li><li>Products marked as &#x201C;Final Sale&#x201D;</li><li>Used, opened, or partially consumed products, unless defective</li><li>Products returned without prior authorisation</li></ul>4. Return Authorisation Procedure&#xA0;Prior to returning any item, customers must obtain written authorisation from SunsolveMD&#x2019;s Customer Support. To initiate this process:&#xA0;Submit a return request via email to hello@sunsolvemd.com clearly stating your order number, product(s) for return, and the reason for the request.&#xA0;<ol><li>Await written instructions, including the designated return address and any applicable return reference number.</li><li>Package the product(s) securely, ensuring adequate protection during transit. Include all original documentation.</li></ol>Important: SunsolveMD shall not be liable for any items lost or damaged during the return shipment. Customers are advised to use a trackable and insured shipping method.&#xA0;5. Customer Responsibility for Return Costs&#xA0;Unless otherwise required by law or where the product is defective or incorrectly shipped, the customer shall bear all costs associated with return shipping.&#xA0;6. Inspection and Refund Processing&#xA0;Upon receipt of the returned item(s), SunsolveMD will conduct a thorough inspection to determine compliance with this Policy. If approved:&#xA0;<ul><li>A refund will be issued to the original method of payment within seven (7) to ten (10) business days.</li><li>Shipping charges from the original order shall be non-refundable, except where the item is deemed defective or the result of a shipping error by SunsolveMD.</li></ul>SunsolveMD reserves the right to deny refunds for items that do not meet the return criteria outlined herein.&#xA0;7. Exchanges&#xA0;SunsolveMD does not process direct exchanges through its Shopify platform. Customers wishing to obtain a different product must return the original item in accordance with this Policy and place a separate order for the desired item. All exchanges are subject to inventory availability.&#xA0;8. Damaged, Defective, or Incorrect Items&#xA0;In the event you receive a product that is damaged, defective, or materially inconsistent with your order:&#xA0;<ul><li>Notify Customer Support within seven (7) calendar days of delivery.</li><li>Provide photographic evidence and a clear description of the issue.</li></ul>Upon verification, SunsolveMD will, at its sole discretion, offer a replacement, refund, or store credit, and cover all associated return shipping costs.&#xA0;9. International Returns&#xA0;Customers outside the United States are responsible for:&#xA0;<ul><li>All return shipping charges</li><li>Any applicable customs duties, import fees, and taxes</li><li>Compliance with local regulations governing returns of cosmetic or skincare products</li></ul>Customs duties and taxes are non-refundable.&#xA0;

What is your return and refund policy?

TheSolveMD

Returns and Refunds

Product Description

Benefits of Use

Key Ingredients

I have Fitzpatrick VI skin, will this look chalky?

How much product do I need to apply per single use?

Is this product fragrance free?

Is it safe for all ages, or for those pregnant or breastfeeding?

Is it water-resistant?

Can I apply this product alongside other actives in my routine?

FAQs

ZnO+ Mineral Care DETOX + SHIELD

How does this differ to your other products?

ZnO+ Mineral Care FIRM + REPLENISH

Can I apply this product alongside other blemish-correcting products?

Can I apply this product while I’m using prescription topical skin products?

ZnO+ Mineral Care BALANCE + CLEAR

Can I apply this product alongside other skin tone-evening products?

What causes the product's color?

ZnO+ Mineral Care CORRECT + FADE

ZnO+ Mineral Care CALM + REVITALIZE 48ml

Is the product vegan?

Will this sting my eyes?

ZnO+ Mineral Care FIRM + REPLENISH EYES 13ml

How do I know what shade to pick?

ZnO+ AntiOxtint QUARTZ PROTECT 001 28ml

ZnO+ AntiOxtint AMBER PROTECT 002 28ml

ZnO+ AntiOxtint AGATE PROTECT 003 28ml

ZnO+ AntiOxtint BRONZITE PROTECT 004 28ml

ZnO+ AntiOxtint GARNET PROTECT 005

ZnO+ AntiOxtint ONYX PROTECT 006

Is it water resistant?

LipidRestore VOLUMIZE + RESTORE 48ml

Product Descripton

Why do I need to use SPF on my lips?

LipidRestore VOLUMIZE + CONDITION LIPS

Our Products

Why does SunsolveMD offer mineral SPF?

Is Zinc Oxide suitable for sensitive skin?

Can I use SunsolveMD products while I take Accutane?

Can I use SunsolveMD products while I’m using prescription topical skin products?